THe custom order process

How to Order a Design Not Listed in the Shop

At SupaKustoms, we specialize in fully custom sneaker designs tailored to your unique vision. If you’re interested in ordering a custom design that isn’t already listed in our shop, here’s how the process works from start to finish.

1️⃣ Submit an Inquiry

After viewing our services and deciding the tier you’d like for your design, start by reaching out via our website’s inquiry form. In your message, please be sure to include:

  • A detailed description of your design idea

  • Any reference images or inspiration

  • Preferred sneaker model and size

  • Any add ons you’d like to include

Once we receive your inquiry, we’ll review your request and get back to you within 24-48 hours to discuss the details.

2️⃣ Finalizing the Design (Digital Mock-Up Option Available)

Before committing to a full custom order, we want to ensure your design is exactly how you envision it.

You’ll have two options:

  • Skip the mock-up and move forward with production.

  • Purchase a Digital Mock-Up (highly recommended) to preview your design before painting begins.

Mock-Up Pricing:

• Basic ($25) – Includes 1 minor revision

• Extended ($35) – Includes up to 3 revisions

• Premium ($50) – Includes unlimited revisions

This step helps fine-tune colors, artwork placement, and any necessary adjustments before production starts. Note that the more detailed you are in your original description, the less revisions will be required.

3️⃣ Paying the Custom Deposit (Shoe Sourcing + Rush Fee if Needed)

Once your design is finalized, you’ll head to our Custom Deposit listing in the shop. The deposit covers the cost of the base sneaker and ensures we can source it for you. If you are providing the sneakers to be customized, you will skip this step depending on the complexity of your design.

Deposit Pricing (Varies by Shoe Size & Rush Option):

• Toddler – $60 / $135 (Rush)

• Little Kids – $75 / $150 (Rush)

• Big Kids – $95 / $170 (Rush)

• Women’s – $120 / $195 (Rush)

• Men’s – $120 / $195 (Rush)

Rush Orders include an additional $75 fee and guarantee faster completion.

If add ons are desired and discussed for your order, you would purchase them at this time as well.

Once your deposit is paid, we’ll order your shoes and get started on your custom design.

4️⃣ Customization Begins

After sourcing the sneakers, we will begin hand-painting your custom design. This process typically takes 2-4 weeks unless a different time frame is discussed, depending on design complexity and order volume.

Once the sneakers are completed, we will send proof-of-completion photos so you can see the final product before shipping.

5️⃣ Paying the Remaining Balance (Includes Shipping & Handling)

After you approve the completed sneakers, you’ll return to our shop and purchase the Remaining Balance listing. You will be provided with instructions upon our correspondence letting you know which option will fulfill your order payment.

Remaining Balance Pricing (Varies by design complexity + discussed pricing):

  • Minimal Design

    • $60

    • $90

    • $100

  • Color Swap

    • $90

    • $100

    • $150

  • Medium Design

    • $100

    • $150

    • $170

  • Advanced Design

    • $200

    • $250

    • $300

Shipping and handling are automatically included in this final payment during check out unless you specified delivery or pick up.

6️⃣ Order Ships to You

Once your final payment is received, we will carefully package and ship your custom sneakers. If you specified for delivery or pick up, we will arrange it. Otherwise, you will receive tracking information via email once your order is on its way.